Facebook amongs web's worst in customer satisfaction
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Sep 29, 2024
Sep 29, 2024
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The 2010 American Customer Survey Index conducted by ForeSee Results gave Facebook 64 out of 100 points in a customer satisfaction survey; that’s lower than any other business in its category. However, it’s not at the bottom of the social media heap;Myspace received one point less.
ForeSee Results CEO Larry Freed says that “privacy concerns, frequent changes to the website, and commercialization and advertising” are responsible for the low rating. Those reasons for dissatisfaction mirror the ones revealed in previous survey.
By contrast, Google received a score of 80 (though that’s 7 points lower than last year’s score),Bing and Wikipedia managed at 77,yahoo scored 76 and YouTube landed at 73.Facebook also received a lower rating than any of the major news websites, which were led by FOXNews.com at 82. MSNBC.com and CNN.com trailed behind at 74 and 73 respectively.
ForeSee Results CEO Larry Freed says that “privacy concerns, frequent changes to the website, and commercialization and advertising” are responsible for the low rating. Those reasons for dissatisfaction mirror the ones revealed in previous survey.
By contrast, Google received a score of 80 (though that’s 7 points lower than last year’s score),Bing and Wikipedia managed at 77,yahoo scored 76 and YouTube landed at 73.Facebook also received a lower rating than any of the major news websites, which were led by FOXNews.com at 82. MSNBC.com and CNN.com trailed behind at 74 and 73 respectively.