SNAPDEAL delivered wood pieces in place of Apple iPhone

@rajni-E46Rlm • Oct 26, 2024

Oct 26, 2024

1.8K

In a shocking instance, a Pune based man who ordered two Apple iPhone from snapdeal got a shock when he received the pieces of wood in place of shiny apple device.

The phones were ordered on December 7 (order no. 3862653450) at his home address at Pune, where fortunately he chosen payment method as 'Cash on Delivery' and upon receiving the parcel, he requested the delivery boy for checking the package. Delivery boy allowed him to open the package before accepting the cash; This saved him 40 K+ bucks.

Snapdeal's vice president of marketing, Sandeep Komaravelly, sent an note to media explaining about the goof-up as:

We deeply regret the mix-up that inconvenienced our customer. As soon as the case was brought to our notice, the team got in touch with the customer and arranged to hand-deliver the ordered phones.

This is not the first case when snapdeal has sent incorrect items, but sending pieces of wood. I would say that they have touched the all time low in their services.

I know we have a past threads for snapdeal experience (around 6 months back). In last one year how many of you experience this goofed-up behavior of snapdeal, and how was the support from snapdeal. Your experience and comments please...

Source: #-Link-Snipped-#

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Ankita Katdare

@abrakadabra • Dec 12, 2014

Looks like everyone will have to think twice, no thrice before ordering something from SnapDeal.
Heard multiple such cases.
This case looks poorly handled too.
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Kaustubh Katdare

@thebigk • Dec 12, 2014

It's not fun when it's repeated.
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Anil Jain

@CrazyBoy • Dec 12, 2014

I have brunt my hand too(I have threaten them to drag them to consumer court and social media); After couple of follow-ups, they have delivered me the right product.

I must say, not a great experience shopping with them.
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Anoop Kumar

@anoop-kumar-GDGRCn • Dec 12, 2014

Seriously, who buys Iphone (or so much worth) from Snapdeal😁.
Anyways those guys ware smart enough to choose Cash on delivery☕
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Anil Jain

@CrazyBoy • Dec 12, 2014

Anoop Kumar
Seriously, who buys Iphone (or so much worth) from Snapdeal😁.
Sarcastic comments at it's best.... 😀
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Vikram S Bargah

@vikram-s-EgXevn • Dec 12, 2014

Despite its poor performance, Many Legendary Business Tycoons (Mr. Ratan Tata , Azeem Premji) are investing huge in SNAPDEAL. 😒

Source | <a href="https://www.forbes.com/sites/saritharai/2014/08/27/ratan-tata-invests-in-snapdeal-joins-tech-tycoons-in-indias-buoyant-online-retail-space/" target="_blank" rel="nofollow noopener noreferrer">Ratan Tata Invests In Snapdeal, Joins Tech Tycoons In India's Buoyant Online Retail Space</a>

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Rajni Jain

@rajni-E46Rlm • Dec 12, 2014

Vikram S Bargah
Despite its poor performance, Many Legendary Business Tycoons (Mr. Ratan Tata , Azeem Premji) are investing huge in SNAPDEAL. 😒

Source | <a href="https://www.forbes.com/sites/saritharai/2014/08/27/ratan-tata-invests-in-snapdeal-joins-tech-tycoons-in-indias-buoyant-online-retail-space/" target="_blank" rel="nofollow noopener noreferrer">Ratan Tata Invests In Snapdeal, Joins Tech Tycoons In India's Buoyant Online Retail Space</a>
The big names are investing in idea, probably not in implementation of it. I believe they are thoughtful that with right set of people and policies in place, Snapdeal can still do wonders.

Though not sure when that *right set* of people and policies will come.
As of now it is horrifying.

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Anoop Kumar

@anoop-kumar-GDGRCn • Dec 12, 2014

Vikram S Bargah
Despite its poor performance, Many Legendary Business Tycoons (Mr. Ratan Tata , Azeem Premji) are investing huge in SNAPDEAL. 😒
Source | <a href="https://www.forbes.com/sites/saritharai/2014/08/27/ratan-tata-invests-in-snapdeal-joins-tech-tycoons-in-indias-buoyant-online-retail-space/" target="_blank" rel="nofollow noopener noreferrer">Ratan Tata Invests In Snapdeal, Joins Tech Tycoons In India's Buoyant Online Retail Space</a>
They are investing their pennies. If it's a hit that fine otherwise who cares.

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Rajni Jain

@rajni-E46Rlm • Dec 12, 2014

meanwhile is there anyone else who have any better experience shopping with snapdeal?

tagging few CEans who participated in older snapdeal threads:
@[Prototype] #-Link-Snipped-# #-Link-Snipped-# #-Link-Snipped-# #-Link-Snipped-# #-Link-Snipped-#

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Harshad Italiya

@harshad-ukH5ww • Dec 12, 2014

Rajni Jain
meanwhile is there anyone else who have any better experience shopping with snapdeal?

tagging few CEans who participated in older snapdeal threads:
@[Prototype] #-Link-Snipped-# #-Link-Snipped-# #-Link-Snipped-# #-Link-Snipped-# #-Link-Snipped-#
Well, I have not purchased many things from snapdeal but yes one of my roommate got stuck with one Pendrive case and I also have observe that snapdeal is worst in customer support.

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Vikram S Bargah

@vikram-s-EgXevn • Dec 12, 2014

My friend had good experience with Snapdeal . He purchased an LED TV worth ~ 25 K. Even he was quite impressed with the packing & delivery.

PS: though I warned him about snapdeal frauds before he made his order. 😁
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Anoop Mathew

@anoop-FRTf1L • Dec 13, 2014

Rajni Jain
meanwhile is there anyone else who have any better experience shopping with snapdeal?

tagging few CEans who participated in older snapdeal threads:
@[Prototype] #-Link-Snipped-# #-Link-Snipped-# #-Link-Snipped-# #-Link-Snipped-# #-Link-Snipped-#
"Nope. Lesson learned already. Refer the previous 'Snapdeal episode' on CrazyEngineers for my story." - (in commentator tone)

P.S.: We need a Smiley with a Mic...😘😘😘

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avii

@avii-TGGs8o • Dec 15, 2014

friend received a HDD pre installed with pirated windows and porn. Beat that.
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Saandeep Sreerambatla

@saandeep-sreerambatla-hWHU1M • Dec 15, 2014

I wanted to buy a water purifier, snap deal is offering at 13.5 k where other websites are offering at 15k.

I went ahead and bought in a shop for 15k 😀 I will never order on snapdeal , I never had any bitter experience but when i heard many stories i think its good to skip it 😀
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Rajni Jain

@rajni-E46Rlm • Dec 15, 2014

#-Link-Snipped-# On the same lines -

<a href="https://www.crazyengineers.com/threads/htc-desire-620g-launched-in-india-at-rs-15-900-specifications-and-features.77759">HTC Desire 620G Launched In India At Rs. 15,900 - Specifications And Features</a>

The smartphone, which is a variant of Desire 620 (yet to be launched in India) is priced at Rs. 15,990 and is available on Snapdeal, Mobile Store and Flipkart. However, on <a href="https://www.flipkart.com/htc-desire-620g-ds/p/itme2zfnffz5pumn" target="_blank" rel="nofollow noopener noreferrer">Online Shopping India | Buy Mobiles, Electronics, Appliances, Clothing and More Online at Flipkart.com</a> it is priced at Rs. 16,999
If I have to buy, I will still buy from Flipkart no matter if its 1K more, what would be your deal?

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Anoop Kumar

@anoop-kumar-GDGRCn • Dec 15, 2014

Here is my trust order for shopping sites -
1/2 - Flipkart / Amazon.in (Amazon Fulfilled only)
3 - Ebay - with > 300 with > 95% rating - depends on price of item
Other sites : Crap
For the record I bought Sony P&S camera from Ebay and saved 1.5K on 15K camera. Genuine and new product

(apparel shopping not included, I hardly buy any shirt online.)
If you are buying mobile, check local store also. They are aware of online shopping and may give you better deal. I saved 150/- on 3k mobile, from home town. Far away from main city.
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Rajni Jain

@rajni-E46Rlm • Dec 15, 2014

Anoop Kumar
If you are buying mobile, check local store also. They are aware of online shopping and may give you better deal. I saved 150/- on 3k mobile, from home town. Far away from main city.
Not a bad idea to check from the local stores.

Still if you have only two options, as in case of HTC Desire 620 G and there is a pricing difference of 1K between Flipkart and Snapdeal.

Would you go for the crappier snapdeal to save a grand.
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Harshad Italiya

@harshad-ukH5ww • Dec 15, 2014

Rajni Jain
Not a bad idea to check from the local stores.

Still if you have only two options, as in case of HTC Desire 620 G and there is a pricing difference of 1K between Flipkart and Snapdeal.

Would you go for the crappier snapdeal to save a grand.
I would like to go with Flipkart of-course. But also make sure it is from WS-Retail.
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PuneetVerma

@puneetverma-cfL67U • Dec 15, 2014

There might be fault when item was being delivered. That was the main reason, Flipkart started their own courier service 'ekart'.
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Rajni Jain

@rajni-E46Rlm • Dec 20, 2014

At one end Snapdeal is consistently goofing-up and <a href="https://www.complaintboard.in/complaints-reviews/snapdeal-l115489.html" target="_blank" rel="nofollow noopener noreferrer">snapdeal Complaints</a>is filling thick and fast. On the other end flipkart had raises $700 million and planning to go public.

Seems like snapdeal is legging behind in race with flipkart... 😒😁😛

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[Prototype]

@prototype-G9Gn5k • Dec 20, 2014

No way! I am ready to pay few more bucks to get it from Amazon or flipkart. No snapdeal ever. I would rather stay without the product than getting it from snapdeal. First they delivered me counterfeit product and then when contact, they didn't even bother to reply the mails. The customer support felt inexistent at the time. This was was the bad experience 3rd time in a row. I've already done same mistake thrice, it'll not be repeated again.

I am not very much surprised to be honest with this incidence.
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Kaustubh Katdare

@thebigk • Dec 21, 2014

I've a feeling that Amazon's beating Flipkart in the pricing war. When it comes to cash, I think Amazon's got a lot deeper pockets than Flipkart. I've been observing product prices since last few weeks and Amazon seems to be beating Flipkart by a huge margin.
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