You have to rename the global template normal.dot to resolve this issue.
Note: Renaming the Normal.dot template resets several options back to their default settings, including custom styles, custom toolbars, macros, and AutoText entries. Therefore, Microsoft strongly recommends that you rename the Normal.dot template instead of deleting it.
Certain installations may yield more than one legitimate Normal.dot file. These situations include multiple versions of Microsoft Word that are running on the same computer or several workstation installations on the same computer. In these situations, pay special attention so that you rename the correct copy of Normal.dot.
The default location for the global template (Normal.dot) is the following, depending on your operating system.
For Microsoft Windows 95, Microsoft Windows 98, and Microsoft Windows Millennium Edition (Me):
C:\WINDOWS\Application Data\Microsoft\Templates
For Windows 95, Windows 98, and Windows Millennium Edition (Me) with profiles turned on:
C:\Windows\Profiles\username\Application Data\Microsoft\Template
For Microsoft Windows 2000 and Microsoft Windows XP:
C:\Documents and Settings\username\Application Data\Microsoft\Templates
Hope this helps! 😀