Anoop
Member • Mar 5, 2014
Help! In a fix! | Snapdeal.com issues!
Hi Guys. I am in a fix. I just ordered a Canon 50mm F1.8 II lens from the Snapdeal.com android app on my Galaxy S3 mini at about 4pm IST today for Rs6930 (Cash On Delivery). At that time I did not receive any SMS/E-mail alert regarding my order unlike the previous orders I've made.
I thought it was an error with the app and reordered from the online website after 10 minutes as I could not find any details of the first order anywhere in my account.
To my bad luck this second order also did not show up on 'My Orders' list in 'My account' on Snapdeal.com.
I then called the customer care of Snapdeal.com and was told that the site is under repairs. I was also informed that I had placed two orders of the same product! I took the order numbers that I did not note down earlier (as I was obviously expecting a mail/SMS) and requested them to cancel one product and put the entire process on hold until I received the details on my account. The representative said he'd assist me and also said I'd get a verification call from their 'system' after which I could confirm the cancellation of one purchase.
I did not stop there. I logged in and emailed a cancellation request, twice, to Snapdeal.com. I called two more times to the customer care and requested both times for cancellation and also told them that I didn't receive any verification call from them. I also specifically mentioned that I do not want to receive the same product twice! It was a different representative who answered the phone each time.
Needless to say, the site got ready by that time, and I received the status of product as 'In Progress' on the site. I also received that pending SMS and e-mail notification for both the products.
Long story short - after 5 calls to the customer care number (i.e within 45 minutes of ordering the product), I was given a conclusion that both the orders are ready for dispatch and can't be cancelled at this moment. I was also told by two representatives (whom i called one after theother) that I could pay for one product and 'simply-return-the-other-one' with the courier delivery man saying that
I already 'have-this-product' and I did not want it and the delivery man would take it back 'without-asking-any-questions'.
The first lady rep told me that it was 'perfectly-normal' and 'assured' me there won't be issues. However she told me her name but was not ready to send me an e-mail stating this. The second guy rep told me that he was assisting me with 'proper-information-as-per-snapdeal.com' and this was the solution.
What should I do to address this situation?
P.S: I'm also looking for a second buyer who can help me out.
I thought it was an error with the app and reordered from the online website after 10 minutes as I could not find any details of the first order anywhere in my account.
To my bad luck this second order also did not show up on 'My Orders' list in 'My account' on Snapdeal.com.
I then called the customer care of Snapdeal.com and was told that the site is under repairs. I was also informed that I had placed two orders of the same product! I took the order numbers that I did not note down earlier (as I was obviously expecting a mail/SMS) and requested them to cancel one product and put the entire process on hold until I received the details on my account. The representative said he'd assist me and also said I'd get a verification call from their 'system' after which I could confirm the cancellation of one purchase.
I did not stop there. I logged in and emailed a cancellation request, twice, to Snapdeal.com. I called two more times to the customer care and requested both times for cancellation and also told them that I didn't receive any verification call from them. I also specifically mentioned that I do not want to receive the same product twice! It was a different representative who answered the phone each time.
Needless to say, the site got ready by that time, and I received the status of product as 'In Progress' on the site. I also received that pending SMS and e-mail notification for both the products.
Long story short - after 5 calls to the customer care number (i.e within 45 minutes of ordering the product), I was given a conclusion that both the orders are ready for dispatch and can't be cancelled at this moment. I was also told by two representatives (whom i called one after theother) that I could pay for one product and 'simply-return-the-other-one' with the courier delivery man saying that
I already 'have-this-product' and I did not want it and the delivery man would take it back 'without-asking-any-questions'.
The first lady rep told me that it was 'perfectly-normal' and 'assured' me there won't be issues. However she told me her name but was not ready to send me an e-mail stating this. The second guy rep told me that he was assisting me with 'proper-information-as-per-snapdeal.com' and this was the solution.
What should I do to address this situation?
P.S: I'm also looking for a second buyer who can help me out.
