e-CRM and perspectives in a eye view of bird
As we know about CRM (customer relationship management). Its another casual electronic phase means, we can use the CRM through internet so that it becomes e-CRM(electronic CRM). It can used to increase the customer loyalty and satisfaction. So in all the internet level can be used to increase the e-CRM as a good management software for any organization. Latest innovative improvement is VoIP used for customer interaction.
So, i hope that you will discussed about the more innovative idea related to e-CRM.
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