portal2.bsnl.in - Login / Password

The new BSNL portal portal.bsnl.in looks very promising but I'm unable to login to it using my old username and password. I tried creating a new account to see if I can add existing FTTH details to it; but that doesn't work either. I think I will have to rely on my existing account.

One nice thing about the new portal is that it definitely looks and works way better than what BSNL's come up with in the past. The interface is clean and clear, with all the important menu and functions available readily.

Few things I noticed on the new portal -

1. The portal will now default to your email as your username.
2. Even the old account holders will now have to verify their mobile number using OTP (one time password).
3. The OTP, however has issues if you request it more than once in a short span of time. Not sure what the issue is.

I did the following things successfully -

• Created a new account using my existing email ID (not sure how, but this worked!)
• I then added my existing FTTH account using phone number and FTTH account number - which is available on the bill.
• The system then fetched all the existing records, along with the past 3 invoices. I had to visit the 'Landline' section to get the details of my pending bill details. To my surprise, it also showed the deadline is due in '2 days'. Awesome!
• I then clicked on 'Pay Bill' button to get a beautiful payment gateway interface. The payment process was smooth and the system generated a confirmation message. If you have been paying your bills online - you'll note the difference.

I hope BSNL continues with their new portal2. I am fed up of the changes they keep making to their website. But this time, they seemed to have cracked it! Good job, BSNL!