CRM framework Development

@dilipmathi-IBnCNO • Oct 26, 2024

Oct 26, 2024

1.4K

Hi to all,

I am very new to CRM industry , my team role is to develop the CRM framework for the telecom domain using the J2EE technologies.

I really don't have the idea what type of technology needs to use , what is the logic needs to be behind on that framework ?

Can Anybody share their ideas with me ?

Thanks in advance

Dilip.

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PraveenKumar Purushothaman

@praveenkumar-66Ze92 • Jul 4, 2011

All the big organizations need to store the details of all the customers and relationships with other big organizations. The process of doing this by a software is called as Customer Relationship Management. 😀 It is extended for tracking sales and service calls. 😀

There are many parts in a CRM.
Part 1 - Contact Management
Part 2 - Sales Opportunity Management
Part 3 - Managing Sales Leads
Part 4 - Managing Sales Processes for Profit
Part 5 - Customer Service Management
Part 6 - Customer Service Management
Part 7 - Customer Service Management

Hope this gives you an idea of what is CRM and what is it actually. 😀
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dilipmathi

@dilipmathi-IBnCNO • Jul 5, 2011

Hi

Thanks for your kind reply.

Any technology specification such as (Struts...) or any design patterns for to develop the CRM framework?

Thanks

Dilip
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PraveenKumar Purushothaman

@praveenkumar-66Ze92 • Jul 5, 2011

Well, you can use any Web Based technology. I am planning to start a tutorial using PHP. What say??? 😀
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