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CRM framework Development

Hi to all,

I am very new to CRM industry , my team role is to develop the CRM framework for the telecom domain using the J2EE technologies.

I really don't have the idea what type of technology needs to use , what is the logic needs to be behind on that framework ?

Can Anybody share their ideas with me ?

Thanks in advance

Dilip.

Replies

  • PraveenKumar Purushothaman
    PraveenKumar Purushothaman
    All the big organizations need to store the details of all the customers and relationships with other big organizations. The process of doing this by a software is called as Customer Relationship Management. 😀 It is extended for tracking sales and service calls. 😀

    There are many parts in a CRM.
    Part 1 - Contact Management
    Part 2 - Sales Opportunity Management
    Part 3 - Managing Sales Leads
    Part 4 - Managing Sales Processes for Profit
    Part 5 - Customer Service Management
    Part 6 - Customer Service Management
    Part 7 - Customer Service Management

    Hope this gives you an idea of what is CRM and what is it actually. 😀
  • dilipmathi
    dilipmathi
    Hi

    Thanks for your kind reply.

    Any technology specification such as (Struts...) or any design patterns for to develop the CRM framework?

    Thanks

    Dilip
  • PraveenKumar Purushothaman
    PraveenKumar Purushothaman
    Well, you can use any Web Based technology. I am planning to start a tutorial using PHP. What say??? 😀

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