Raima Dey

Member

Major Incident Manager with 5+ years of global ITSM experience delivering end-to-end P1/P2 incident governance across enterprise environments. Proven expertise in ServiceNow ITSM, ITIL v4 practices, SLA-driven service restoration, and executive stakeholder communication. Strong track record in war-room leadership, MTTR / MTTD reduction, RCA & PIR facilitation, and collaboration with Problem & Change Management teams to improve service resilience and business continuity for global clients.