Windows Live Messenger 2011 Problem

Replies

• 

  Reya

  Did you had this problem in IE9?
• 

  eng.yousef

  No , I didn't have this problem in IE9 before , and I don't have it now
  
  The problem is Just I can't sign in window live messenger 2011 with a specific email
  But other mails work so good !!!
  
  thanks for help 😀
• 

  Reya

  If you are using AVG antivirus,uncheck MSN Protection from Online Sheild under Instant Messaging and save it.
  (Or)
  
  1. Uninstall WLM using the WLM Installer.
  2. Download the Windows Installer Cleanup Utility.
  3. Install the cleanup utility, run it, and remove the WLM Installer Information via the cleanup utility.
  4. Re-download the installer from the WLM website.
  
  (or)Clear all your registers using Uniblue registry clearer.And you can login to your account.
  5. Re-install WLM.
• 

  eng.yousef

  Thank you Reya for being with me
  
  I don't have AVG antivirus
  I did all that 5 points
  
  still not working but there is something changed
  
  It gave me this message
  
  Problem signature:
  Problem Event Name: APPCRASH
  Application Name: msnmsgr.exe
  Application Version: 15.4.3538.513
  Application Timestamp: 4dcdb2b3
  Fault Module Name: DWrite.dll
  Fault Module Version: 6.1.7601.17514
  Fault Module Timestamp: 4ce7b817
  Exception Code: c0000005
  Exception Offset: 00073938
  OS Version: 6.1.7601.2.1.0.256.1
  Locale ID: 1025
  Additional Information 1: 0a9e
  Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
  Additional Information 3: 0a9e
  Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
  
  thanks again
• 

  warrenjsanchez23

  Hi eng.,
  
  The Windows Installer Cleanup Utility has been expired by the Microsoft but user can still obtained it or same type of software from many 3rd-party download sites.However it is known that it may cause potential damage to Office 2007 installation - that is the reason MS has discontinued Windows Installer Cleanup Utility. But you can still get the programs that work much better then Windows Installer Cleanup Utility and don’t conflict with any program in Windows. You can download this software from the link provided below and fix your problems with that. It is most updated software with many additional features.#-Link-Snipped-#
• 

  eng.yousef

  So Sorry for being late, I was in a job trip
  
  I installed windows installer cleanup utility , I scanned , found some problems with IE9 then I reinstalled , windows installer cleanup not correct errors just scanned
  So please would you mind to help me find another program
  
  Yeah , I have tune up utilities 2011 , I checked the error and correct it . but nothing changed
  
  this video maybe will explain much clearly for the problem
  [video=youtube;pTaNXZBQkk4]https://www.youtube.com/watch?v=pTaNXZBQkk4[/video]
• 

  eng.yousef

  I have installed " Registry Mechanic " program for fix registry errors, but nothing change
  I repaired windows, but nothing change.
• 

  eng.yousef

  Please ,, help me .. I still have the problem
• 

  Reya

  Follow the first seven steps given in this link.If you still face the problem,let me know!
  
  #-Link-Snipped-#
• 

  Reya

  If you still face the problem,try to reset your password.
  
  You will find the link here to reset your password.what is the error *********(number) you get when it stops working?
  
  #-Link-Snipped-#
  
  #-Link-Snipped-#
• 

  Reya

  which antivirus are you using?
• 

  eng.yousef

  Reya

  Follow the first seven steps given in this link.If you still face the problem,let me know!
  
  #-Link-Snipped-#

  I followed all seven steps with more than 30 restarts for computer
  But I still force the same problem
• 

  eng.yousef

  Reya

  which antivirus are you using?

  as you can see in the video I use kaspersky 2011 antivirus
  " Don't worry I know about AVG problems "
  
  I don't think that problems is due to pass word because I can access to my messenger from anywhere else.
  
  Thank you very much for helping me