Administrator • Feb 13, 2013
Member • Feb 14, 2013
Member • Feb 14, 2013
i have been offered this job by a company pay is decent i was wonderingThe_Big_KTech support job would involve offering technical support to your clients. Most of the IT projects these days fall into this category. Note that Tech-Support is exactly what it says - and may not offer real engineering challenges. If you want to develop software and services, it's better to look for a job in Software 'product' companies, which are very rare in India. It might be difficult to switch to a different domain if you've worked in tech support.
Your job will ultimately be decided by the skills you posses and are experienced in.
Member • Feb 14, 2013
Administrator • Feb 14, 2013
Member • Feb 15, 2013
i appreciate the honest replyThe_Big_KI've merged all the similar threads you've created so that the discussion remains in one place.
It might just depend on the domain you wish to switch to. First figure out what kind of skill-set you will build at a tech-support job and see if that skill-set can fetch you a job in the domain you wish to switch to.
Distance education is good for the knowledge sake; but I'm yet to hear anyone deriving real benefit (placements, promotions) by opting for a distance education program. Your best bet is to take a sabbatical from your current organisation, dedicate yourself to a two year MS/MBA program and then look for a job in the domain you're interested in.
If I were in your place, I'd directly start looking for the jobs in the domain I'm interested in than spending time/money on distance education program.
Ultimately, the recruiters are interested in experience and past work more than your degrees. What matters is 'what you know' and if your tech support job allows you to build a skill-set which your new domain requires; you will definitely be able to make a switch. Else, it's going to be very hard.
Member • Feb 19, 2013
Member • Feb 24, 2013
Member • Feb 25, 2013
Administrator • Feb 25, 2013
Member • Feb 26, 2013
Role: Customer Support Engineer –End User Productivity Services-Service DeskThe_Big_K#-Link-Snipped-# & #-Link-Snipped-# -
Several jobs being created in India these days are into customer support. Customer support is just as what the name suggests - it's all about offering tech / non-tech support to clients of your employers.
Typically, a customer support engineer will be trained on a technology or specific product or a service that you he/she is expected to support. The general description of the job would involve answering technical questions through email or phone, offering fixes as and when required.
1. Is it good? : Depends on what your career goals are. There isn't a general answer.
2. Bond: Is basically enforced to ensure that once trained on a product or service or technology, the employee does not leave the employer immediately. You've to be very careful while signing up the bond. Because once you're 'locked' you'll have to break the bond which is not recommended. It may involve huge amount of money. TCS, for example requires the candidate to pay Rs. 50k in case they break the bond.
3. Can customer support engineering change domain: Yes. There's nothing that can stop you from making a shift in career. The only concern is whether your past experience in tech-support will be useful in your future career. It all depends on the kind of technology / tool / product / service you're experienced in. General rule of thumb is that if you've relevant experience, your can get better job or switch to other domain.
4. Night Shifts: This is personal decision. Are you comfortable working in night shifts? How's the overall work environment and what do existing employees say needs to be figured out before you make the decision.
5. Pros / Cons : Customer support could get monotonous over a period of time. You must ask your employers what kind of profile / role they're offering to you so that you know what kind of job you'll be doing. The job itself is very different in different cases and domains.
So find out more information about the job you're being offered and share specific details so that we can discuss it in depth.
Member • Feb 27, 2013
Administrator • Feb 27, 2013
It's basically a end-user support. So the role is likely about providing tech-support to the clients of the company, which are likely to be the end users of the systems/services. Imagine the job to be 'similar' to customer care executives, but a little more 'technical' in nature. I believe the job does not require you to have computer science / IT knowlege and may not involve programming, testing etc.pooja21Role: Customer Support Engineer –End User Productivity Services-Service Desk
Role Purpose of Service Desk Engineer:
· To act as a single point of contact (SPOC) for all IT Customers.
· To maximize service availability.
· To restore service whenever possible.
· To provide desk-side services, desktop management and device lifecycle management and provide business systems support.
. Maintain Hosted client services for extended application and client access.
· Create Portable user profiles to enable agility.
· Stateless device deployment to ease support and replacement.
· Creation of a detailed products catalogue containing all possible devices in a company to add/remove/update products at any time
· Optimization of existing desktops and provide the foundation services for emerging desktop virtualization technologies.
· Creation of content for Self-Service Portal Solutions and L0 support
The job responsibilities mandate you to handle questions raised by the customers. If you cannot solve the questions/concerns raised by customers, you will have to redirect the issues to the senior engineers.pooja21Key Responsibilities/Outcomes:
- Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements.
- Escalates complex problems to the Remote Support Engineering staff or Field Engineering.
- Typically provides technical support for Internal and External customers.
- Escalates complex problems to higher level of expertise within organization.
- Responsible for providing the first-line of after-sales telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees.
