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TATA Sky Set Top Box 'No Signal' Problem - Any Solutions?

Question asked by Ankita Katdare in #Coffee Room on Sep 2, 2015
Ankita Katdare
Ankita Katdare · Sep 2, 2015
Rank A1 - PRO

Yesterday on Tata Sky, we were facing signal related issue. The weather was not at all cloudy. In fact, it was really sunny all day. Me and many of my neighbours were facing a problem that Tata Sky suddenly started showing the error of 'No Signal' on the television. Some of them were receiving it, but the strength was very low.

I have started googling about the issue, but if anyone here has faced a similar problem, please suggest a solution. Thanks in advance!

Posted in: #Coffee Room
Jeffrey Arulraj
Jeffrey Arulraj · Sep 2, 2015
Rank A2 - PRO
AKD

Pls Check for sun transit outage in your locality. Looks like that might be the cause.

We are nearing Equinox so that might be a very likely reason. But not sure about it 100%
Ankita Katdare
Ankita Katdare · Sep 2, 2015
Rank A1 - PRO
Some of my neighbours called up Tata Sky customer care service and they said that they are upgrading their systems which is causing this signal issue to many users.

Here are the four solutions, they offered -

1. Restore set top box (factory reset) to original settings. To do this, one has to go to Settings Menu and choose Master Reset button.

2. Try aligning dish antenna. He said there's a low-noise block downconverter (LNB) on the antenna for reception of signal on all devices mounted on satellite dishes. You need to move it a little and put an optimum position to catch the signal.

3. If you know satellite parameters, you can also try editing the satellite settings by modifying the INSAT 4A settings - The option for this can be found in a hidden secret service menu (NOT RECOMMENDED, unless you know what you are doing!)

To find that option - Users can:
  • Switch on the set top box and press "Organiser" button on Tata Sky remote.
  • Select "System Settings" menu in Tata Sky.
  • Simultaneously Press "0" and "1" buttons and then press "Select" button on Tata Sky remote.
  • In here, you will find the Installer Setup where you can choose from -
  1. Format Disk
  2. LNB Setup / Satellite Settings
  3. RF Outlets
  4. Manual Tuning
  5. Remote TV
  6. Modem Setup
  7. Master Reset

4. Final Safest Option - Call the technician!

For this, you can also SMS NS to 56633 or give a missed call on 08899888998 number.
By doing this you get to schedule a site visit from the Tata Sky technician.
Ankita Katdare
Ankita Katdare · Jan 13, 2016
Rank A1 - PRO

Found a video on the internet where this man tried to fix the 'No Signal' problem by first taking off all the screws and then he kept changing the angle of the Dish until he got a better signal. 

Hemraj Bijarniya
Hemraj Bijarniya · Jun 16, 2016
Rank E1 - BEGINNER
Change the angel of dish n then chck 😀 i hope will be clear ^_^
SUKHVINDER SAINI
SUKHVINDER SAINI · Jul 28, 2018
Rank E1 - BEGINNER

First chek wire both side antenna  and telvision. Then chek electrical current of box. If no signal press orgnise butten and selected  signal then puss your antena account  you tv range

Subrahmanyam Senaga
Subrahmanyam Senaga · Aug 9, 2018
Rank E1 - BEGINNER

Tata sky signal frequency in satlitmeter 

Bikram Das
Bikram Das · Sep 4, 2018
Rank E1 - BEGINNER

Sound on and sololy up down the dish antena.....sound  of and simple tata sky signal coming the box.


Kaustubh Katdare
Kaustubh Katdare · Sep 5, 2018
Rank A1 - PRO

@Bikram - could you describe the problem you are facing? Also, make sure that you've the upgraded set top box offered by Tata. I do have one at my place; but it still blows away the picture whenever it rains. 

The only option is to wait for Jio to launch their Internet based TV services and switch to it. 

Ganesh Durgwale
Ganesh Durgwale · Sep 5, 2018
Rank E2 - BEGINNER

I am Now facing problem....about Tata sky....no signal..... what's the problem right now....plz do fast....


Ankita Katdare
Ankita Katdare · Sep 11, 2018
Rank A1 - PRO

@Ganesh If the weather is cloudy in your area, then wait till it becomes clear. In most cases, the weather is to blame. Very windy weather also hampers the TATA Sky Signal in some cases.

If the weather is clear then check the signal cables are properly connected or not. Often they are left loose and the problem really is that easy to solve.

Restart the set-top box once after reconnecting the signal cables.

Next step would be to check the signal strength and quality. For this, press the Organizer button on your remote. If it says zero, then you can go to your TATA Sky dish and see if it looks misaligned or moved due to wind or rains. 

If that's the case, it's best to call on their official helpline number.

Last but not the least, it is best to go to Organiser -> System settings -> Master Reset. This step fixes the problem in most cases.

PS: Weather shouldn't create any more problem in signal for TATA Sky as it has moved all of its channels to the new satellite GSAT 10. 

Punit Prakash
Punit Prakash · Sep 20, 2018
Rank E1 - BEGINNER

Is it fixed now ankita ?  Cuz im getting the same issue, so i just wanted to know that do i need to do something or its going to get resolve by itself.  I have tried resetting the set top box and checked all the cables.   Do let me know. 

Kaustubh Katdare
Kaustubh Katdare · Sep 23, 2018
Rank A1 - PRO

@Punit - the 'no signal' problem will get resolved automatically on its own. It's mostly due to rain (Read: Tata Sky Rain Problem). If you have the upgraded version of Tata Sky Set Top Box, you should see a software installation screen on your TV.

Let that software install and it should take care of most of the issues. I must make it clear that I've no idea if the software update was actually meant to fix the no signal problem; but it does address the issue automatically.

Yogendra Rana
Yogendra Rana · Sep 25, 2018
Rank E1 - BEGINNER

Same problem here. I just master reset the setting and now can't get further than installation settings. Showing 0 signal strength and quality. Called up CC but no help...No technician visited yet...Any one knows this first time installation settings..?

Punit Prakash
Punit Prakash · Sep 25, 2018
Rank E1 - BEGINNER

@Kaustubh i have the older set top box from back 2016 and i cant  see any new software after. I'll keep an eye for it.  I  found a temporary fix for me . For me it works when my main set top is on ( i have two connections  ) just the stb not the TV shouldn't need to be on for this. So of someone has any new update on this matter lemme know.

Kaustubh Katdare
Kaustubh Katdare · Sep 29, 2018
Rank A1 - PRO

@Punit - There's no information anywhere about the software updates that Tata Sky sends. We did have no signal issues on our Tata Sky box; but only twice - when there were super heavy rains. I guess that was expected. 

It also helps to check the orientation of the Tata Sky Dish Antenna. My friend spent a day waiting for Tata Sky professionals to fix the problem and he couldn't figure out why he was getting errors on the screen. Apparently some brat in his society didn't like where the dish was pointing.

Ashikrahaman Ashikrahaman
Rank E2 - BEGINNER

2

Naveen Sharma
Naveen Sharma · Oct 20, 2018
Rank E1 - BEGINNER

No any channel start 

Kaustubh Katdare
Kaustubh Katdare · Oct 21, 2018
Rank A1 - PRO

Naveen - you did not describe the problem. If no channels are loading on your TV, are you seeing any error message on the TV screen? If yes, what is it? 

It looks like a subscription related problem. You will have to contact the TATA SKY helpline and get support from them.

Thara P S
Thara P S · Oct 25, 2018
Rank E2 - BEGINNER

As we are getting GSAT_K9_THome which can not be edited how to edit signal strength



Kumar Kulkarni
Kumar Kulkarni · Oct 26, 2018
Rank E1 - BEGINNER

Hi I am tatasky technishian any help from me

Kaustubh Katdare
Kaustubh Katdare · Oct 27, 2018
Rank A1 - PRO

@Kumar - welcome to CE. What should be the first line of action if the channels disappear or there's 'no signal' message displayed on the screen? Of course, 99% of the times, these problems auto-disappear; but when these errors pop up in the middle of something important; it's very frustrating.

Jeffery Simon
Jeffery Simon · Nov 27, 2018
Rank D2 - MASTER

@Kumar What should be the dish setting angle or degree in TATA Sky? One of my friends said that in the booklet it is mentioned that the TATA Sky antenna should be facing 148 degree South East (Direction), 48 Degree (elevation) Antenna angle. Would need some clarification on this. THANKS.

Ankita Katdare
Ankita Katdare · Feb 20, 2020
Rank A1 - PRO

I have heard that Tata Sky is using GSAT10 satellite since 2017. Hence, many issues popped up for users since 2018. The Tata Sky Signal Direction problem or No Signal problem is not arrising due to the angle of the dish or the degree at which it is aligned. From it's official documentation, you can see that TATA Sky says its dishes are pointed towards the satellite. 

What users need to ensure is that their set top boxes have the latest updated firmware installed properly. The latest firmware will automatically add GSAT 10 settings and parameters to STB and also set GSAT 10 as default satellite. 

If due to strong winds, you feel that the Tata Sky Dish has moved away from its position and not catching any signal, you can try to align the dish antenna yourself. You just need to move the LNB a little to catch signals.

I wanted to know if anyone has tried using the TATA Sky Signal Test android app.

Signal Test – Apps on Google Play

If yes, what were your findings?

Teja Reddy
Teja Reddy · Feb 24, 2020
Rank C3 - EXPERT

Now all customers who are facing signal problems, should contact Tata Sky customer care and register their complaints so that they can arrange a technician visit at your home and the technician fixes your problem.

You can also SMS NS to 56633 or give a missed call on 08899888998 number to schedule a site visit by Tata Sky technician to rectify your signal problem.

It might take some time in technician visit as they are getting several similar complaint requests from other Tata Sky customers.

Another possible solution to fix this problem might be restoring set top box to factory settings. You can select Master Reset option from set top box Settings to reset set top box to default settings. It might help you in receiving signals again.

You can also try to align the dish antenna yourself. You just need to move the LNB a little to catch signals.

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