Shopping At Local Kirana (Grocery) Shop Vs. At Wal-Mart / Big Bazaar / Mall
So, the Indian government is allowing Foreign Direct Investment in the retail sector in India and that will ensure a red carpet entry to the retail giants like Wal Mart, IKEA and others. I've seen two big brand retail malls 'fail' in my locality and people preferring to shop at local Kirana (grocery) shop over the malls. I asked my mom what'd she prefer and she clearly says that she prefers local shop over mall any day. Why? Following are the reasons which I completely agree with and it made me think in a 'different' way -
Shopping At Local Kirana (grocery) store -
1. Peaceful experience - because you don't have to walk several kilometers to pick up the items you need.
2. The shopkeeper knows you and your entire family by name. You get personal attention, recommendations.
3. You don't have to pay right away. Instead, the Kirana shop owner notes down your balance in your account which you can clear at the end of the month.
4. Saves fuel / time / money because the shop is usually located at a walking-distance (< 50 -100 meters)
5. You can order on phone and get delivery within minutes.
6. You get help picking up the 'best' of the items (potatoes, tomatoes and so on).
7. (Personal help): I don't have to use my brain identify various cereals; I just have to announce the name and it gets packed for me.
8. Refunds / Returns are cakewalk; I don't have to travel back to the mall to return something or get a refund.
What's your take on it?