Ankita
Member • Nov 2, 2017
How to file a case in consumer forum online in India?
As digitisation in India is at its peak, I feel that, now more than ever, consumers are speaking up about their complaints over the Internet. Thanks to the quick access to mobile phones powered with 3G or 4G data plans, when you go through a rough phase because of an online or retail store purchase or are dissatisfied with the service received, you think about one of the two things -
1. I am going to take this up with the higher authorities. (aka - Ask your manager to meet me.)
2. I will blog or tweet about the whole episode or leave negative reviews about it on any available platform. (aka - BURRRN!)
Just yesterday I was talking to my neighbours listening to their rant about the lift issues our building is facing, when the Uncle said - I'm going to take this up with the consumer forum. He later added, 'Beta, do you know how to file a case in consumer forum online?'. That's when I realised I never thought of doing that. We definitely needed a post about this on our forum.
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A quick search on the internet showed me that - You donât need to engage the services of any Advocate to file a complaint in the consumer forum in India. You can do it on your own.
How to file a consumer complaint online?
The Govt. of India has an official website called - consumerhelpline.gov.in
You have to fill up a consumer registration form here - consumerhelpline.gov.in
There's a way to track complaints online as well - consumerhelpline.gov.in
I'm still not sure, about the whole process, but wanted to check if anyone here has given it a try? Also, there seem to be other ways to register a complaint -
You can call to register your complaint 1800-11-4000 or 14404
Timing: All Days Except National Holidays (09:30 AM To 05:30 PM)
OR
SMS on this Number 8130009809.
Has anyone here tried this or the offline actual procedure before? Please let us know.
1. I am going to take this up with the higher authorities. (aka - Ask your manager to meet me.)
2. I will blog or tweet about the whole episode or leave negative reviews about it on any available platform. (aka - BURRRN!)
Just yesterday I was talking to my neighbours listening to their rant about the lift issues our building is facing, when the Uncle said - I'm going to take this up with the consumer forum. He later added, 'Beta, do you know how to file a case in consumer forum online?'. That's when I realised I never thought of doing that. We definitely needed a post about this on our forum.
-----------------
A quick search on the internet showed me that - You donât need to engage the services of any Advocate to file a complaint in the consumer forum in India. You can do it on your own.
How to file a consumer complaint online?
The Govt. of India has an official website called - consumerhelpline.gov.in
You have to fill up a consumer registration form here - consumerhelpline.gov.in
There's a way to track complaints online as well - consumerhelpline.gov.in
I'm still not sure, about the whole process, but wanted to check if anyone here has given it a try? Also, there seem to be other ways to register a complaint -
You can call to register your complaint 1800-11-4000 or 14404
Timing: All Days Except National Holidays (09:30 AM To 05:30 PM)
OR
SMS on this Number 8130009809.
Has anyone here tried this or the offline actual procedure before? Please let us know.