Don't buy from Reliance Digital!
<a href="https://grasshoppernetwork.blogspot.com/2013/07/reliance-digital-sucks.html" target="_blank" rel="nofollow noopener noreferrer">I care about technology.... I also care about the Nation: Reliance Digital Sucks!</a>
Wrong corporate practices, the worst consumer support and service and the most pathetic brand you can ever imagine to buy even a single product is Reliance Digital.
Be it their post sale service or post sale relationship or eagerness to help the customers or to offer a value for brand. You name it and Reliance lags it.
Add to it pathetic bunch of executives and managers who makeup the manpower of the worst retail brand by miles.
Here is brief of what Reliance does offer:-
1) Great showrooms to choose your products from!
2) Extended warranty offer on all products! Oh, well they say " It's a golden offer for today only. You get extended warranty only for XXXX Rupees! ( Not free. Mind it)
3) They say that the bill is warranty card and you should keep the bill. Notice nothing behind the bill that suggest it is warranty card. No written document, no proof and you keep your bill in locker hoping to get favor, if ever you need to visit them for a service.
4) They also offer great service when you actually need a service. Once by twist of your luck your product turns faulty ( which any electronic good may suffer), they actually take you for a ride. And when you visit them they claim that service is not offered by Reliance and you need to go to respective service center.
5) When you literally beg them for a help as you had purchased from "largest" digital retail chain in India, they politely ask you to get out as your claim for service would disturb other customers! Alas would show the darker side of horrible corporate and consumer practices.
In one of my shocking experiences with Reliance Digital, Gulbarga, I purchased a Nokia Lumia 720 from them a week back(INV:000260, salesman Id:60114040,). And the phone just refused to switch on after a week. When I went for a service
Harish P(#-Link-Snipped-#)., the so called manager of the outlet says " We in Reliance do not offer any services. It needs to be sent to service which will take more than 2 week." So I demanded a warrantyd document which states so. And his humorous reply was " mail me with your query and I shall reply to your mail." Now sometimes morons needs to know that the good was not sold on mail and payment was not given through "mail" . It is right of a customer to see the service policies of a shop ( huh! retail outlet?). He went onto say "Customers purchasing 50,000/- of products also do not ask for such details and we are not bound to give such secret detail for a purchase of 18,000/-"
Could you believe your ears? Warranty/ Post Sales Service Policy of Reliance digital is Secret. And they do not offer service. They are there just to fool you in different ways possible.
So anyways, getting fed up with blunt comments and typically rude behavior, I decided to move away. I asked them how long will it take to get my phone back.
The answer is and I quote " We don't offer services which is told at the time of sales. So you need to find out service centers and get it done. You may leave now."
The humiliation did not stop there. The executives went on to say that "your longer stay here will disturb other customers. So move on."
I am sure going to see Reliance Digital in Consumer Court. But if you are planning to buy from this Outlet, think again and decide against it. Save yourself from misery and prefer your local seller!
Reliance Digital like most other Reliance brands sucks big time!
Be it their post sale service or post sale relationship or eagerness to help the customers or to offer a value for brand. You name it and Reliance lags it.
Add to it pathetic bunch of executives and managers who makeup the manpower of the worst retail brand by miles.
Here is brief of what Reliance does offer:-
1) Great showrooms to choose your products from!
2) Extended warranty offer on all products! Oh, well they say " It's a golden offer for today only. You get extended warranty only for XXXX Rupees! ( Not free. Mind it)
3) They say that the bill is warranty card and you should keep the bill. Notice nothing behind the bill that suggest it is warranty card. No written document, no proof and you keep your bill in locker hoping to get favor, if ever you need to visit them for a service.
4) They also offer great service when you actually need a service. Once by twist of your luck your product turns faulty ( which any electronic good may suffer), they actually take you for a ride. And when you visit them they claim that service is not offered by Reliance and you need to go to respective service center.
5) When you literally beg them for a help as you had purchased from "largest" digital retail chain in India, they politely ask you to get out as your claim for service would disturb other customers! Alas would show the darker side of horrible corporate and consumer practices.
In one of my shocking experiences with Reliance Digital, Gulbarga, I purchased a Nokia Lumia 720 from them a week back(INV:000260, salesman Id:60114040,). And the phone just refused to switch on after a week. When I went for a service
Harish P(#-Link-Snipped-#)., the so called manager of the outlet says " We in Reliance do not offer any services. It needs to be sent to service which will take more than 2 week." So I demanded a warrantyd document which states so. And his humorous reply was " mail me with your query and I shall reply to your mail." Now sometimes morons needs to know that the good was not sold on mail and payment was not given through "mail" . It is right of a customer to see the service policies of a shop ( huh! retail outlet?). He went onto say "Customers purchasing 50,000/- of products also do not ask for such details and we are not bound to give such secret detail for a purchase of 18,000/-"
Could you believe your ears? Warranty/ Post Sales Service Policy of Reliance digital is Secret. And they do not offer service. They are there just to fool you in different ways possible.
So anyways, getting fed up with blunt comments and typically rude behavior, I decided to move away. I asked them how long will it take to get my phone back.
The answer is and I quote " We don't offer services which is told at the time of sales. So you need to find out service centers and get it done. You may leave now."
The humiliation did not stop there. The executives went on to say that "your longer stay here will disturb other customers. So move on."
I am sure going to see Reliance Digital in Consumer Court. But if you are planning to buy from this Outlet, think again and decide against it. Save yourself from misery and prefer your local seller!
Reliance Digital like most other Reliance brands sucks big time!
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