Do managers get enough credit?
Don't get me wrong, I am glad to be exposed to all of these scenarios. I am learning alot, and there is much more to learn. I am becoming a better person and stronger CEan.
My boss told me once, Manage with an iron fist in a velvet glove. That is to be strong, assertive and confident in what you say, but at the same time be polite about it. I always remember that when dealing with disputes.