Apple Announces USB-C Cable Replacement Program
Question asked by Jason Estibeiro in #Gadgets on Feb 14, 2016
Jason Estibeiro · Feb 14, 2016
Rank C2 - EXPERT
If you purchased your MacBook after June 2015, it is possible that you might be eligible for a free of charge replacement of the USB-C cable that you received with the MacBook. Apple has found out that because of some manufacturing defect, some of the USB-C cables that they made are affected and are not performing as expected. Hence they have started this worldwide USB replacement program.
It is easy to determine whether or not you are eligible for the replacement. If you take a look at the printing on the side of your original cable, and if the cable does not have a serial number, but has a text which says ‘Designed by Apple in California Assembled in China’, then you are eligible for a replacement. Apple has said, some of the cables that they have manufactured are bad in a sense that when they are connected to a power adapter, they charge the laptop either intermittently or doesn’t charge it at all.
Above is the image that gives the visual representation of the whether or not you are eligible for replacement. However, if you see carefully, the image that apple has put up is of lightning cables (the ones they launched with iPhone 5) rather than USB-C cables, but please don’t get confused by the picture because Apple has clearly mentioned that it is their USB cables that are faulty.
If you had provided your mailing address during product registration, then you will automatically be sent the new cables immediately. If not, then you can ask for the replacement at an Apple Authorized Service Provider. All that Apple will need is the MacBook serial number of your device for verification. You can click here to find out the official service provider in your city. Apple said that the program covers the affected USB-C charge cables until June 8, 2018.
Source: Apple | Via: 9to5Mac Posted in: #Gadgets
It is easy to determine whether or not you are eligible for the replacement. If you take a look at the printing on the side of your original cable, and if the cable does not have a serial number, but has a text which says ‘Designed by Apple in California Assembled in China’, then you are eligible for a replacement. Apple has said, some of the cables that they have manufactured are bad in a sense that when they are connected to a power adapter, they charge the laptop either intermittently or doesn’t charge it at all.
Above is the image that gives the visual representation of the whether or not you are eligible for replacement. However, if you see carefully, the image that apple has put up is of lightning cables (the ones they launched with iPhone 5) rather than USB-C cables, but please don’t get confused by the picture because Apple has clearly mentioned that it is their USB cables that are faulty.
If you had provided your mailing address during product registration, then you will automatically be sent the new cables immediately. If not, then you can ask for the replacement at an Apple Authorized Service Provider. All that Apple will need is the MacBook serial number of your device for verification. You can click here to find out the official service provider in your city. Apple said that the program covers the affected USB-C charge cables until June 8, 2018.
Source: Apple | Via: 9to5Mac Posted in: #Gadgets
