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  • What do you think about EFCS?

    ms_cs

    ms_cs

    @ms-cs-Ab8svl
    Updated: Oct 21, 2024
    Views: 954
    Employee first customer second EFCS - a back bone of HCL Tech. HCL Tech CEO has published a book also, which listed in harward as a case study. CEans, what are your views about EFCS? Curious, what CEans think about EFCS
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  • Kaustubh Katdare

    Administrator • Apr 19, 2012

    I'm inclined to agree with what I guess would be the contents of the book. I'd definitely want to read the book before I make my opinion. But as a general rule of thumb, I guess; when employees feel empowered and feel the sense of pride and ownership in the company, they cross the limits to make the company successful.

    Could you give us a brief summary of the book?
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