What do you think about EFCS?

Employee first customer second EFCS - a back bone of HCL Tech. HCL Tech CEO has published a book also, which listed in harward as a case study. CEans, what are your views about EFCS? Curious, what CEans think about EFCS

I'm inclined to agree with what I guess would be the contents of the book. I'd definitely want to read the book before I make my opinion. But as a general rule of thumb, I guess; when employees feel empowered and feel the sense of pride and ownership in the company, they cross the limits to make the company successful.

Could you give us a brief summary of the book?