Infosys' SpeedSolve Makes Customer Service Faster For Call Centers
Infosys has announced the launch of SpeedSolve - an innovative collaboration platform that aims to speed up the customer care service for call centers. The product has been jointly developed by Infosys & AT&T and leverages the latest technologies in messaging, multimedia, reporting and integrates smart devices to enable real-time collaboration between customer care executives and subject experts. The system minimizes the call transfers and enables rapid resolution of queries. Infosys claims that their new platform allows cost saving and offers an overall better customer experience.
![[IMG]](proxy.php?image=http%3A%2F%2Fwww.crazyengineers.com%2Fwp-content%2Fuploads%2F2012%2F09%2FInfosys-Call-Center-SpeedSolve.jpeg&hash=67b8963ed12bc5a32524cd64ef304e8b)
Nathan Edwards, AVP at AT&T said that the SpeedSolve system has played a pivotal role in improving the overall efficiency of all the AT&T call centers. The system utilizes Infy's Real-Time Expertise Manager that intelligently routes the conversations and schedules them to reduce the call wait times.
Via: #-Link-Snipped-#Â Image: Reuters
Nathan Edwards, AVP at AT&T said that the SpeedSolve system has played a pivotal role in improving the overall efficiency of all the AT&T call centers. The system utilizes Infy's Real-Time Expertise Manager that intelligently routes the conversations and schedules them to reduce the call wait times.
Via: #-Link-Snipped-#Â Image: Reuters
Replies
You are reading an archived discussion.
Related Posts
Google's research projects are always amazing. With the Google Course Builder now being made available as an open source project, Google has opened up a tad easier way for people...
Honda has developed a new technology that allows continuous welding of steel with aluminum. Honda announced that it's the first company in the world to weld two dissimilar metals for...
Continuously Ergonomic Race Vehicle (CERV) is a high-end concept bike that's forkless, chainless, and adjustable bicycle developed by Priority Designs and Cannondale in collaboration. The bike was even applauded for...
The Ocean Observatories Initiative or the OOI is a NSF-Funded program that has been taken forth to study every nook and corner of the oceans. Carrying on its shoulders the...
Nikon D600, the full-framed DSLR, was made official today, with complete 'high-end' like features carrying a price tag of nearly $2,100. Apart from the 24-megapixel resolution, it also features a...