How to file a case in consumer forum online in India?

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  Amit Jha

  Customer satisfaction is one of the biggest things on which a company should focus on. But sadly after sale service is pretty bad for most of the companies in India. I would like to share my experience here.
  Recently a few months earlier, I and my friends planned a trip to the US for our conference and we booked our tickets via Cleartrip. Unfortunately, the tickets were canceled by the airlines and we requested Cleartrip team to arrange for some alternatives.
  Despite our several requests and inquiries, the team showed no progress on the matter and we were left with only 10 days in our hand with no arrangements whatsoever. We took the steps as mentioned by #-Link-Snipped-# and we literally tried everything to burrrnn them but nothing seemed working for us. Finally, we made a complaint using the consumer forum website and they provided us some email where they requested us to cc them in the emails that we sent to Cleartrip stating our grievances and requests.
  I don't know what worked for us but as soon as we involved consumer forum in this game, our request seemed to escalate. Finally, we got our issue resolved within 4-5 days and we successfully made it to the US. The threat of Consumer forum is really pretty big. It really gives a chill in the spines of those companies who neglect to meet their customer's expectation.
  As far as I know, Consumer forums are pretty active in India and they do help the consumers who are in distress. Let me tell you that if your complaint is genuine and the company doesn't process your request within a particular time frame, consumer forum reserves the right to take the matter one step ahead by even canceling the company's trade license in India. So if your problem is genuine, you won't return with empty hands if you turn to consumer forum. Our problem is we are still adjusting ourselves and get condoned with the situations. The lack of information on things like these makes us weak in front of these giant companies. It is also our duty to know what to do and when to involve consumer forum in a certain process. So its my request to people out there - Jago Grahak Jago!!!!
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  Rucha Wankhede

  Funnily enough, this question reminded me of a scene from the movie Jab We Met. The one where Kareena is self-righteously arguing with the a packaged water vendor on the station, when he refuses to return a measly change of money. She states confidently,' consumer court ko report kar dungi'. 😁
  
  Jokes apart an year ago I had an opportunity to file the complaint online. New users need to sign up first, so that a user-Id and password is created. The lodging of a complaint is made easier by a drop down list of sectors, segments and brands, that includes all brands registered with the Department of Consumer Affairs. All the details regarding the type and nature of complaint, personnel involved, compensation sought are to be mentioned.
  
  Once through, all complaints are allotted an electronically generated number. This can be used for tracking the status of your complaint until resolved. You don't need to create different log-in Ids for filing multiple grievances. One log-in id serves the purpose. The last time I checked, complaints can be filed in English and Hindi. Don't know if it has changed now.
  It is quite an easy process, you just need to follow the process mentioned at the online site. Everything is in accordance with the Consumer Protection Act, 1986 and Consumer Protection Regulations, 2005. Hope this helps.