Detail ideas about online help desk in jsp/servlet & oracle
He hi....
i want brife ideas about online help desk project which is doing in "jsp/servlet' & 'oracle'.
i want brife ideas about online help desk project which is doing in "jsp/servlet' & 'oracle'.
Replies
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Ankita Katdare#-Link-Snipped-# Did you check this thread -> #-Link-Snipped-# ? What details you want?
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Kaustubh Katdare
An online help desk would be an online support ticket system which could be integrated with an online live-chat support system. This can be built using JSP and Oracle.Deepak ManeHe hi....
i want brife ideas about online help desk project which is doing in "jsp/servlet' & 'oracle'.
What this system would need is as below -
- Let users login with their accounts.
- Create a support / issue ticket.
- A staff member assigns the ticket to himself/herself.
- Staff member responds to the ticket by replying to it.
- The user gets notified through email/sms.
Does this help? -
Deepak ManeThank you sir..
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Kaustubh Katdare
There could be various types of online help desks. What I wrote above is how the tickets based support systems work, for most of the IT products support.Deepak ManeThank you sir..
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