Samsung Experience | Reminder to All!

Friends, Romans and Fellow CEans! Lend me your ears. The transition from selling the Samsung Galaxy S3 Mini to buying the S4 Mini was not so pleasant. I purchased the S4 Mini on 3rd June at about 12pm in the afternoon. The fact that it was a Tuesday did not stop me from buying a White Frost variant. Boy - the phone is sleek! And competes with the size of an Apple 5/5S (atleast from my perspective).

Being a new dual sim phone, i didn't want to ruin it. So i used it with a single sim and without installing many apps, and not trying any wallpapers or videos. I used it like this
for 5 days as a more or less a fresh piece owing also to other priorities i had during this time. This was infact the first smartphone that I selected for myself on my own - the previous ones were all selected by my parents while i was not in the picture.

On 8th June in the morning, i decided to try on some videos and wallpapers and customize the phone. And so i did. I copied two movies to my sd card and started watching it. To my surprise i observed a very faint vertical rectangle about the size of 1cm*2mm which appeared to be transparent by faintly visible on the approximate centre of the display. I showed it to a friend and he said it might be some line on the matte finish screen guard. I left it there. But as i progressed with de-virginizing (yeah use it instead of the F word) my phone, this annoyed me. I had mixed thoughts. Should i remove the Rs200 worth screen guard to check the issue? If it were the screen guard's fault, then i would have wasted a screen guard. Yeah, i am a miser! So i let it be. By 9th morning, my curiousity had crossed the brim! I tore away the screen guard and the mark had not gone! Now i was pissed; i had to get to work early so i carried on. At work that night, i showed this issue to another friend. He told me not to keep it and show it to the retailer i bought it from.

Mind you - this faint 'shade' was visible only with greys - no clue would be seen in well lit rooms!!! The chances of seeing this defect while buying the phone from a well lighted
showroom/shop are 1 in a BILLION - and that too it's visible on certain colours only easily! On June 10th i took the phone to the retailer by 10am, but he did not spot the
issue. I had to take him out of the well lit shop to show him and convince him. Finally after his display tests with *#0*#, he told me it was not a 'genuine' issue for replacement and i should go to Samsung Service Centre. So i did after much wastage of time.

At 11:30am at the Samsung Service Centre, after 3 attempts of showing multiple movie/picture/wechat grey background to 2
different people, and about 1 hour of test by their engineer - they accepted it was an issue with display and offered to try and get me a replacement.

Today (June 11th), after 12 hours and many calls/excuses about internet issues, i was informed that a replacement was rejected because it was the 8th day on which i mentioned the issue (3,4,5,6,7,8,9,10). I will however get the display fixed under warranty hopefully within 2 days.

So my friend, don't love your phone. De-virginize it within 2 days and enjoy the benefit of a replacement within 7 days. The day you bought it would be your first day - no matter
the time!

P.S- I couldn't post this yesterday!