Is Flipkart loosing the grip?

Replies

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  Kaustubh Katdare

  On the contrary, there are so many 'exceptional' stories of Flipkart's services, but they don't make it to the mainstream. I'd say - every process will have issues. There have been faulty iPhones too - and Apple continued to grow.
  
  I'd say for every 'goof-up', there are 100x success stories. Flipkart should ensure that the disgruntled customers should be treated specially to make them more comfortable with the service. Flipkart will die, if it's going to, for other reasons; not for their customer service for sure.
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  Sarathkumar Chandrasekaran

  Its very sensational news.In our hostel students order books,pendrive,hdd,etc but there are some cases where some parts not working and they delay in replacing with bad customer service.Some of my friends avoid online shopping due to their bad experiences.
  Should Flipkart step in action to survive this competent world?
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  Pensu

  Kaustubh Katdare

  On the contrary, there are so many 'exceptional' stories of Flipkart's services, but they don't make it to the mainstream. I'd say - every process will have issues. There have been faulty iPhones too - and Apple continued to grow.
  
  I'd say for every 'goof-up', there are 100x success stories. Flipkart should ensure that the disgruntled customers should be treated specially to make them more comfortable with the service. Flipkart will die, if it's going to, for other reasons; not for their customer service for sure.

  Flipkart service "used" to be quite good and frankly I never heard anything against them until now. May be, as the article says, it's not possible to have a private inventory. If you are dealing with third party sellers, these things are bound to happen. Their reputation is at stake, I wish they start concentrating on their customer care service soon!
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  Nayan Goenka

  Its not only an issue with Flipkart. Issues happen everywhere. In a recent incident, a friend of mine was getting a better laptop at a rate 5-6k cheaper from Flipkart, the only reason not to make purchase was, "Online? Meh.. screw it. Cant trust"
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  Jeffrey Arulraj

  One more thing about online retailing I enjoyed their service and If my need is not really urgent and I have a week to spare they are the best and I would root for it
  
  Flipkart is one Giant I can't walk away from any time
  But improvements is needed to make it even better
  
  The rate of improvement in them is slower and it is finding harder to manage the customer load
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  Nayan Goenka

  Flipkart has some excellent qualities if we see it that way. Sometimes in a greed of some rare issues, they spoil their name. Talk about that guy mentioned in the earlier post, for a gain of 400-500 bucks, we made this thread here and at least 300 people viewed it. And judged Flipkart as bad when in reality it was a simple issue to be handled in the first place.
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  Pensu

  I woudnt have posted it, if the same case hadn't happened with my room-mate. And there have been a lot of cases like this recently. I believe everybody here is a fan of flipkart, but their urge of matching up with Amazon is just pushing them back. I know for a fact that they have become too desperate since the launch of Amazon(One of my friends works there). I just don't like the way they are breaking the trust of the people.