BSNL Selfcare Login: http://selfcare.wdc.bsnl.co.in/irj/portal

Discussion in 'The Café - General Discussions On Everything' started by Kaustubh Katdare, Apr 23, 2014.

  1. Kaustubh Katdare

    Administrator

    Engineering Discipline:
    Electrical
    BSNL Selfcare Login: http://selfcare.wdc.bsnl.co.in/irj/portal seems to be flawd. I've been trying to get through the login window for the past 20 minutes but all my efforts have been fruitless. For once, I can't login with my existing username and password; and the new user registration process seems to be infinite. I'm wondering if the selfcare website is really operational anymore and if yes - has anyone been able to use the services?

    Bye the way, I'm assuming that the URL I've posted is limited only to the subscribers from Maharashtra, Gujarat, MP and Chattisgadh. I think I'll try for some more time and if I can't get through - I'll post the details on how people can avail most of the services promised by BSNL Selfcare without logging in.
     
  2. Satya Swaroop Dash

    Engineering Discipline:
    Computer Science
    I use the http://selfcare.edc.bsnl.co.in/selfcare/start.swe?SWECmd=Login&SWEPL=1&SWETS=1372302710614 portal which is active for Odisha. All functions seem to work fine except for the change plan option (it can only be done at BSNL offices). I check my broadband usage, place a complaint and check status of service requests. Placing a complaint through their website has yielded me quicker resolutions as compared to placing the via the 1500 number. Yes, as you said the registration process is tedious but once you are done you get useful services and not mention bill directly to your inbox.

    PS: Bill payment reminders and bill payment can also be done at http://portal.bsnl.in/portal/aspxfiles/login.aspx
     
    • Like Like x 1
  3. Kaustubh Katdare

    Administrator

    Engineering Discipline:
    Electrical
    The website for the west zone seems to be down forever. Only the front page loads and even after entering the correct username and password, I get absolutely no error message and the screen refreshes itself. I wonder who's designed the website and who's maintaining it! I hope it's not TCS.
     
  4. Abhishek Rawal

    Moderator

    Engineering Discipline:
    Electronics & Communications
    @Kaustubh Katdare WDC Selfcare Portal works fine for me. Just checked the data usage.
     
  5. Kaustubh Katdare

    Administrator

    Engineering Discipline:
    Electrical
    Thought of posting an update here. I think BSNL has shifted most of their dashboards and payment services to the new BSNL Selfcare website. I spoke with BSNL officials this morning about an issue we are facing with the services and they asked me to provide them with the details available in the new selfcare website. I logged in after a long time (the entire login thing took me a long time to get right, despite entering correct password).

    I'm not entirely sure about this - but the service is likely to be used for all the broadband, mobile and landline related matters. For example - there are options to request for a new connection, service related provisions and an option to control your current services. You can also book new service related complaints and also track them.
     
  6. Ankita Katdare

    Moderator

    Engineering Discipline:
    Computer Science
    Anyone here using the Loyalty Reward Point Scheme for BSNL Landline and Broadband Customers? Is it any useful?
     
  7. Kaustubh Katdare

    Administrator

    Engineering Discipline:
    Electrical
    I'm not sure if it really works. I never succeeded in paying bills using their selfcare website. It just does not work anymore! I'm using their quick-pay facility which is easy to use and does the job.
     
    • Agree Agree x 1
  8. AmitKumarAKR

    AmitKumarAKR Newbie

    Engineering Discipline:
    Chemical
    Sorry to reawaken this old thread -- I have a similar problem. I can log in to the wdc selfcare portal but cannot cannot the broadband password (Note, I can change the selfcare portal password, NOT my broadband PPPoE password).

    The popup window tries to call a servlet which times out if I type in a random password. When I enter the correct details, it spits out an error instantly which says, "

    Dear Customer

    Sorry we could not process your request right now

    Please try after some time

    Reference Error Code: "1002"

    This looks suspicious because the response is instant, any time of the day, for more than a month now.

    Has anyone here managed to change their PPPoE password using the selfcare portal?

    Thanks,

    Amit
     
  9. Kaustubh Katdare

    Administrator

    Engineering Discipline:
    Electrical
    @AmitKumarAKR - I think I had tried this once; and it did not work. I did not dare make any further attempt at it. As of now, I simply dial the mobile number or the desk number of the concerned official and they provide help over the phone. BSNL Broadband has been reliable so far with very minimum number of issues.

    As far as the selfcare portal is concerned, I guess they only show the correct data usage; but other functions do not seem to work just as expected.
     
    • Informative Informative x 1
  10. AmitKumarAKR

    AmitKumarAKR Newbie

    Engineering Discipline:
    Chemical
    Thank you. That was remarkably prompt! They changed your password over the phone?
     
  11. Kaustubh Katdare

    Administrator

    Engineering Discipline:
    Electrical
    Nope, I chose not to change the password. It continues to be the default one. I keep check on the usage so anything, if ever, goes wrong; I'll come to know.

    But that said, I'm tempted to try changing password. Not sure if I'll do it - because if something goes wrong; it directly results into loss of a work day.
     
  12. Niche

    Niche Apprentice

    Engineering Discipline:
    Electrical
    BSNL allegedly relies on powerful NTRO officials who give fake references of engineering degrees, experience to all inexperienced frauds they are infatuated with like bsc, diploma or bmm frauds and give these frauds important jobs . So till competence, experience and merit are considered important in India by the indian intelligence agencies, there is little scope for improvement
     
  13. Kaustubh Katdare

    Administrator

    Engineering Discipline:
    Electrical
    Frankly speaking, they don't mention it anywhere. You just have to ask the people who installed the ONT device at your place.
     
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